This is a help guide, not a login page. PatientFiLoan cannot access your account. Always sign in on the lender’s own website, and never enter a one-time code on any other site.
Which PatientFi portal do you need?
| If you want to | Use |
|---|---|
| Accept or reject a charge from your provider | Account Portal (Borrower Portal) |
| Read your loan terms and agreements | Account Portal (Borrower Portal) |
| Make a payment or set up autopay | Payment Portal |
| See statements, balance and due dates | Payment Portal |
How PatientFi login works
Open the portal from PatientFi’s site
Start at patientfi.com or the official Help Center and follow the link to the portal you need.
Choose “Login with PatientFi”
The company moved to passwordless sign-in. You do not need to register a username and password.
Enter your phone number or email
Use the phone or email tied to your account.
Enter the 4-digit code
You receive a one-time passcode by text or email. Enter it to reach your dashboard.
New loan? Payment Portal access starts 3 to 5 days after you accept a transaction, once your welcome letter arrives by email.
How to make a PatientFi payment
Online
In the Payment Portal, choose Payments, then Make a One-Time Payment. Set the amount, pick the correct loan ID if you have more than one loan, choose the date and payment method, authorize the electronic payment and schedule it.
By phone
The company lists its billing team at (877) 312-3625 for one-time phone payments.
By check
Include your billing account number and loan ID in the memo so the payment is applied to the right loan.
PatientFi applies a 0.25% APR discount when you pay by autopay, on both fixed-rate and promotional loans.
Accepted methods are debit cards and bank accounts (ACH). Prepaid cards and HSA/FSA cards are not accepted for loan payments.
Common PatientFi account problems
- Support hours: PatientFi lists customer support hours of 6 a.m. to 5 p.m. Pacific, Monday through Friday, plus live chat on its website.
- Code not arriving: confirm you are using the phone or email on file. To change it, support lists 866.734.5979.
- Cannot see a new loan: access starts 3 to 5 days after accepting the charge.
- Want a different due date: possible once on fixed-rate loans, not on “0% if paid in full” promotional loans.
- Two procedures, two balances: each charge is a separate loan and cannot be merged.
Paying down a 0% promotion? Check the payment you need in the calculator.
Frequently asked questions
What is the PatientFi phone number for payments?
The company lists (877) 312-3625 for its billing team. For account changes such as a new phone number or email, its help center lists 866.734.5979. Confirm numbers on patientfi.com before calling.
Can I pay PatientFi with a credit card?
Accepted payment methods are debit cards and ACH bank transfers. Prepaid and HSA/FSA cards are not accepted.
Is there a PatientFi app?
The official help center addresses this question directly. Most borrowers manage their loans through the web portals, which work on phones.